Privacy policy

Who we are

This website is operated by Concrete CO Template ("we", "us"). If you have any question about this policy or the information we hold about you, contact us at estimates@[BUSINESS-DOMAIN].com or (555) 555-0142.

Information we collect

1. Information you submit through our website form

We collect the details you enter into our estimate and contact forms: your name, phone number, email address, the service you need, your project address, and any message you write. We also record the page the form was submitted from, the time of submission, and the consent wording shown to you at that moment.

We collect this so we can respond to your enquiry, prepare and discuss an estimate, and schedule the work. Form submissions are processed by third-party form handling and customer relationship management (CRM) providers acting on our behalf. We keep enquiry records for 24 months after our last contact with you, unless a longer period is required for tax, warranty, or legal reasons. We never sell your information.

2. Information collected when you call us

When you call (555) 555-0142, your call may be answered by an automated voice assistant — for example if our team is on site, the line is unanswered, or you are calling outside our business hours. Call audio and written transcripts of those calls may be recorded and stored.

On those calls we typically collect your name, your phone number, and the details of your enquiry such as the type of work, the property address, and timing. The calls are processed by a third-party AI telephony provider ([AI PHONE PROVIDER]) that handles speech recognition, transcription, and storage on our behalf, and the resulting summary is added to our CRM.

Call recordings and transcripts are retained for 12 months and then deleted. To request a copy of a recording or transcript involving you, or to ask us to delete one, email estimates@[BUSINESS-DOMAIN].com or call (555) 555-0142 with the approximate date and time of the call and the number you called from. If you would rather not be recorded, please ask to speak with a member of our team or contact us by email instead.

Our hosting provider may automatically log standard technical information such as your IP address, browser type, and the pages you visit. This is used for security and to keep the site running.

How we use it

We use your information to respond to your request, prepare and discuss an estimate, schedule work, and follow up about the project. We may contact you by phone, text, or email using the details you provide. We do not sell your information.

Who we share it with

Form submissions are delivered to our customer relationship management (CRM) system and email provider so our team can follow up. Service providers only receive what they need to perform that service. We may also disclose information where required by law.

Cookies

We use only the cookies and local storage needed for the site to function. If analytics or advertising tools are added in the future, this policy will be updated to describe them.

How long we keep it

We keep enquiry and customer records for as long as needed to serve you and to meet our legal, tax, and warranty obligations, after which they are deleted or anonymized.

Your choices

You can request access to, correction of, or deletion of the information we hold about you — including form submissions, call recordings, and transcripts — or ask us to stop contacting you, by emailing estimates@[BUSINESS-DOMAIN].com or calling (555) 555-0142. We respond to requests within a reasonable time and may need to verify your identity first. Depending on where you live, you may have additional rights under local privacy law.

Security

The site is served over HTTPS and form submissions are transmitted securely. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact

Concrete CO Template
453 W 12th Ave, Vancouver, BC V5Y 1V4
estimates@[BUSINESS-DOMAIN].com · (555) 555-0142